SHIPPING

US Domestic Shipping

Orders ship out in 2-5 business days.  

Shipping is calculated by UPS based on weight and distance.

International Shipping

We currently do not ship Internationally. We apologize for the inconvenience.

RETURNS

We have a 30-day return policy for online orders to meet Facebook & Instagram policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customercare@bepresentnotperfect.com. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for the cost of return postage. 

You can always contact us for any return question at: customercare@bepresentnotperfect.com

Please note that if your package is marked “return to sender” due to an incorrect address or your relocation, we are not responsible for shipping costs. We are unable to refund you the shipping cost so please make sure you have the correct mailing address when placing your order. We are also unable to resend you the package and you will have to place the order again and pay for additional shipping costs.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

NON RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.